Work of individual teams is based on mutual cooperation at our company.
We try to cooperate effectively in the production and administration processses in order to act towards you - our customers - as a reliable partner.
We are also human beings, so sometimes things can go wrong.
We face our mistakes, and always deal with complaints proactively. If we have made a mistake, we acknowledge it, learn from it and try to eliminate it for the future. We try to encourage employees to improve, which may bring unwanted mistakes; however, we do not punish them for their mistakes if they are not repeated because we know that only people that don’t try never fail.
We keep our word.
If we agree on something, we keep our word. This applies to cardinal matters guaranteed with contracts and also to details that don't exist in writing. Our fairness is not included in the price but you can count on it.